Established in 1967, Hong Yip Service Company Limited (Hong Yip), as a wholly owned subsidiary of Sun Hung Kai Properties (SHKP), has decades of experience in property and facilities management services to pursue its vision of “Becoming Asia’s best estate and lifestyle management company”.
It is currently an employer of 11,000 people and manages a portfolio of 1,600 individual building blocks. This figure represents 120,000 units covering a total of more than 110 million square feet, ranging from private estates, luxurious houses, commercial and industrial buildings, car parking lots and shopping arcades to other facilities.
Hong Yip is dedicated to fostering a culture of service excellence in Hong Kong to strengthen the local economy as a whole. The achievement is also evident in the company’s strong team determination on its corporate mission “To deliver the most ideal one-stop estate and lifestyle management services for our customers”.
Throughout the years, Hong Yip also acknowledges the fact that cleaning and security services now constitute only a fraction of its service portfolio. What is more important is to provide customers with a series of remarkable value-added services, including landscaping, home convenience services such as laundry, asset management and much more, to relieve residents’ of household hassles and have more time to enjoy life.
In order to keep up with the industry’s best practices and provide consistently outstanding service, Hong Yip emphasises the importance of mutual communications with customers by implementing measures to monitor service quality – that is, Hong Yip’s internal audit, opinion surveys by SHKP’s internal audit team, mystery shoppers, senior management’s home visits to residents, tea gatherings for residents as well as a 24-hour hotline centre. All the opinions gathered from its customers are reviewed, with follow-up actions put in place to satisfy the needs of Hong Yip’s residents.
Looking forward, Hong Yip will endeavour to pursue service excellence with a mission to create ideal living environments and to put in continuous efforts to provide enhanced value-for-money services.
For more information, visit http://www.hongyip.com.