THE MERCURY DRUG BRAND has a 73-year legacy of trust fostered by the quality of its products and wide range of its merchandise. Its slogan, “nakasisiguro gamot ay laging bago,” assures the freshness of its product inventory. It is the most recognizable local brand, as proven by the 2016 and 2017 Campaign Asia-Pacific surveys.
Mercury Drug introduced QR (quick response) payments in February 2018, allowing its customers to scan and pay with their mobile phones via PayMaya. This speeds up the payment process and eliminates queuing.
To increase accessibility any time of the day or night, Mercury Drug continues to open more drivethrough stores, with more 24-hour stores in the pipeline. These stores are easily located through Mercury Drug’s mobile app.
Through its website’s feedback system, and more than 650,000 combined followers in its Facebook, Twitter, Viber and Instagram accounts, Mercury Drug regularly receives feedback regarding customers’ experiences and needs so it can immediately connect with them and address their concerns.
In-store, Mercury Drug’s store personnel regularly “walk the floor” to check on the immediate needs of customers and to gather feedback on how they can be better served.