CHAN BROTHERS TRAVEL is a market leader in product quality, product innovation, value pricing, service differentiation, marketing creativity, salesmanship and technology.
Chan Brothers Travel has implemented a Customer Centric Initiatives (CCI) programme to raise service standards and set new benchmarks in the industry. Counter and frontline staff are sent overseas for training and familiarisation trips to have firsthand knowledge when selling different experiences.
To further improve the customer experience, the newly launched eTravelAdvisor mobile phone application allows customers to receive all the details of their tour at their convenience, while the WebChat service on ChanBrothers.com helps customers get an instant quotation or information on their intended holiday destinations.
Other new initiatives include Chan Brothers Accelerator Programme, designed to drive change and foster strong growth potential across international markets in the travel, tourism and hospitality industries.
Chan Brothers Group of Companies features 30 companies offering worldwide tour packages.
These include Asia Global Vacation for affordable, good value tours, Chan Brothers Express for Club Med holidays and regional beach getaways, Chan’s World Holidays for off-the-beaten-track vacations and Muslim tours, Chan Brothers Worldwide Cruise Centre, the first port of call for the voyage of your dreams, and the iconic Chan Brothers Travel Powerhouse for their widely acclaimed package tours, Free & Easy+ Holidays and Customised Easy Holidays, as well as flight and hotel online portals.
With more than 100 awards and accolades to its name, Chan Brothers Travel truly is the expert in touring and travel.
For more information, visit www.ChanBrothers.com.